Frequently Asked Questions

No. We respect your privacy and leave this in your hands. You’ll receive wonderful photos and videos while we care for your pet and home – and we'd love for you to share them on our Facebook page or in a Google review – but the choice to share them is entirely yours.

Yes. Hollis Area Pet Sitters carries insurance through Business Insurers of the Carolinas to protect your pets and more.

Yes. We have cleared a national background check through First Advantage. 

Yes. We’re certified through ProPetHero by ProTrainings.

Our policy covers all pet types, including both traditional and exotic species, while in transit, in your home, or during day-to-day operations. 

It depends on the circumstances and level of reactivity. Safety is our top priority – for your pet, our team, and the community. We’ll discuss your pet’s unique needs in detail before deciding together if we’re the right fit.

No, we do not. 

No. For your pet’s safety, all walks are on-leash only.

No. We provide in-home care so your pet can stay comfortable in their familiar environment.

We don’t offer professional grooming, but we’re happy to brush your pet if requested.

Yes. While 30 minutes works well for most pets, we offer 15-minute services appropriate for canine comfort breaks or for shy, anxious, or easily stressed cats. 

We also offer additional time in 15-minute increments for those who enjoy extra exercise or longer walks.

We personalize each visit to your pet’s personality, preferences, and routine. 

Whether it’s medication, playtime, or extra snuggles, we adjust to what works best for you and them.

Yes! We’re happy to include a few light home care tasks at no additional charge when you book a series of drop-ins or overnight visits. These may include mail and package retrieval, indoor plant watering, light and window covering adjustments, trash handling, or laundering of guest linens. Just let us know your preferences in your profile or when scheduling, and we’ll ensure they’re part of your visit.

We use Time To Pet, a trusted pet-care software, to help manage scheduling, communication, invoicing, and client information securely. Through your private client portal, you can easily book visits, update care notes, send messages, and receive detailed visit reports with photos - and GPS route tracking of walks.

Using Time To Pet keeps everything organized, transparent, and safe — giving you peace of mind and helping us deliver consistent, reliable care every time.

Our goal is to provide you with a link to your free account within two to twenty-four hours of receiving your completed new client form. Learn more about our process here.

For any travel, we recommend booking as early as possible to secure your preferred dates. Feel free to contact us to discuss.

We’ll always do our best to accommodate all requests, but in general, you'll want to try to book at least a week ahead.

We have a couple of options available!

Standard Rates

• These rates are designed for visits as they're needed.

• They're already competitive, and our drop-in visits and walks always include up to 2 pets.

Prepaid Customized 10-Packs

• 10-Packs are prepaid visit bundles offered at 10% off the base service price.

• They are available for drop-in visits and/or walks of at least 30 minutes.

• The visits can be used within six months, giving you the flexibility to schedule visits when you need them. 

• They’re designed to offer value to pet parents with unpredictable schedules. 

• Contact us so we can create the right package for your needs.

Yes! When you refer a new client to Hollis Area Pet Sitters, you'll both receive a $20 credit. Theirs will be applied toward their first booking, and you’ll receive yours after their first completed, paid visit. 

To ensure a great fit, referred clients must be approved before credits are issued. Referral reward credits apply toward pet care services (not cash).

No. Hollis Area Pet Sitters does not charge a booking fee. 

A $5 per-visit fee applies to:

• Drop-In, Walk, and Pet Taxi services outside the service hours of 8 a.m. to 6 p.m. Monday-Sunday (not applicable to overnight stays). 

• Drop-In, Walk, and Pet Taxi services on Saturday and Sunday (not applicable to overnight stays).

• Trips to pick up and drop off the client's key when a physical key is required and will not be available via a lockbox or kept on file.

Holiday & Peak Period

• A 25% surcharge supersedes weekend and after-hours fees, when applicable. 

• The Terms of Service Agreement has a complete list of holidays and peak periods.

For house sitting and pet taxi reservations, we arrive at the scheduled time. 

For drop-in visits and walks, we operate on a two-hour arrival window to allow flexibility for other clients, traffic, weather, emergencies, and late requests. For example, a 1:00 p.m. booking means we’ll arrive between noon–2:00 p.m. Pets with strict medical needs are always prioritized, and we're happy to discuss your specific needs.

Hollis Area Pet Sitters does not issue refunds. We will issue:

• 100% credit if unsafe weather conditions prevent a reservation from taking place

• 50% credit if a non-holiday or non-peak period reservation is canceled with more than 48 hours’ notice

• 50% credit if a holiday or peak period reservation is canceled with more than two weeks’ notice

• Refer to our Terms of Service or Payment Authorization form for additional details

Payment is required upon approval of services. For your convenience, we offer AutoPay, which automatically charges your card on the day your request is approved. Clients who choose to opt out of AutoPay must complete payment manually before services can be rendered.

Most clients provide a physical key or a door or garage code. We require at least one backup access method, ideally a lockbox. Keys held by Hollis Area Pet Sitters for ongoing services are coded and kept in a secure location. A small pick-up and drop-off fee applies when keys are not kept on file.