Frequently Asked Questions

No. We respect your privacy and leave this in your hands. You’ll receive wonderful photos and videos while we care for your pet and home – and we'd love for you to share them on our Facebook page or in a Google review – but the choice to share them is entirely yours.

Yes. Hollis Area Pet Sitters carries liability insurance through a national pet care insurer for your peace of mind.

Yes. We have cleared a national background check through First Advantage. 

Yes. We’re certified through ProPetHero by ProTrainings.

Our policy covers domesticated dogs, cats, birds, and other common household pets kept for companionship and not for commercial or agricultural purposes.

It depends on the circumstances and level of reactivity. Safety is our top priority – for your pet, our team, and the community. We’ll discuss your pet’s unique needs in detail before deciding together if we’re the right fit.

No. For your pet’s safety, all walks are on-leash only.

No. We provide in-home care so your pet can stay comfortable in their familiar environment.

We don’t offer professional grooming, but we’re happy to brush your pet if requested.

Yes. While 30 minutes works well for most pets, we offer 15 minutes for shy, anxious, or easily stressed pets, and 45 minutes (or more) for those who enjoy extra exercise or longer walks.

We tailor each visit to your pet’s personality, preferences, and routine. Whether it’s medication, playtime, or extra snuggles, we adjust to what works best for you and your pet.

Yes! We’re happy to include a few light home care tasks at no additional charge when you book drop-in or overnight visits. These may include mail and package retrieval, indoor plant watering, light and window covering adjustments, trash and recycling handling, or laundering of pet or guest bedding. Just let us know your preferences when scheduling, and we’ll ensure they’re part of your visit routine.

We use Time To Pet, a trusted pet-care software, to help manage scheduling, communication, invoicing, and client information securely. Through your private client portal, you can easily book visits, update care notes, send messages, and receive detailed visit reports with photos - and GPS route tracking of walks.

Using Time To Pet keeps everything organized, transparent, and safe — giving you peace of mind and helping us deliver consistent, reliable care every time.

Our goal is to provide you with a link to your free account within two to twenty-four hours of receiving your completed new client form. Learn more about our process here.

For holidays and travel, we recommend booking at least a month in advance to secure your preferred dates.

We’ll always do our best to accommodate late requests, but you'll want to try to book at least a week ahead.

Yes! Our Loyalty Program is ideal for predictable schedules. It offers both consistency and savings.

Save 15% 

• 5 or more visits per week, booked on a recurring monthly schedule that continues automatically via AutoPay. 

• This is ideal for long-term, consistent routines, with the same schedule reserved every month.

• Example: 5 visits per week for a month, automatically renewed and billed each month.

Save 12%

• • 3 or more visits per week, booked on a recurring 4-week schedule. 

  • This option is designed for shorter-term needs, such as recovery or a temporary work schedule change. It ends after the 4 weeks unless you choose to renew.

  • Example: 3 visits each week for 4 weeks = 12 visits total.

We have a couple of options available!

Standard Rates

• These rates are designed for visits as you need them.

• They're already competitive, and our drop-in visits and walks always include up to 2 pets.

• And we never charge a booking fee.

Prepaid Bundles

• Bundles are prepaid packs of visits offered at a discounted rate of 10% off. 

• They give you maximum flexibility to schedule visits whenever you need them. 

• They’re designed for pet parents with week-to-week changes who still want value. 

• For example, you might purchase a 10-visit Bundle and use those visits anytime within a set period, instead of committing to the same days and times every week.

Yes! When you refer a new client to Hollis Area Pet Sitters, you both receive a $20 credit – they’ll get theirs toward their first booking, and you’ll receive yours after their first completed, paid visit. The new client also enjoys a complimentary consultation ($30 value).

To ensure a great fit for all, referred clients must be approved before credits are issued. Referral credits apply toward future pet care services (not cash), and clients may refer up to three friends per year.

No. Hollis Area Pet Sitters does not charge a booking fee. 

For house sitting and pet taxi reservations, we arrive at the scheduled time. 

For drop-in visits and walks, we operate on a two-hour arrival window to allow flexibility for other clients, traffic, weather, emergencies, and late requests. For example, a 1:00 p.m. booking means we’ll arrive between noon–2:00 p.m. Pets with strict medical needs are always prioritized, and we're happy to discuss your specific needs.

Hollis Area Pet Sitters does not issue refunds. We will issue:

• 100% credit if unsafe weather conditions prevent a reservation from taking place

• 50% credit if a non-holiday or non-peak period reservation is canceled with more than 48 hours’ notice

• 50% credit if a holiday or peak period reservation is canceled with more than two weeks’ notice

• Refer to our Terms of Service or Payment Authorization form for additional details

Payment is required upon approval of services. For your convenience, we offer AutoPay, which automatically charges your card on the day your request is approved. Clients who choose to opt out of AutoPay must complete payment manually before services can be rendered.

Most clients provide a key, code, or Bluetooth access. We require at least one backup access method, ideally a lockbox. Keys held by Hollis Area Pet Sitters for ongoing services are coded and kept in a secure location.